Refund & Cancellation Policy

Last updated: 19 April 2026

We want every HomeBite order to be a good one. This policy explains when you can cancel, when you're eligible for a refund, and how refunds are processed.

1. Cancellation by customer

Before the home chef accepts: you can cancel for free from the app and receive a full refund.
After the home chef accepts: cancellations are generally not allowed, because the chef has already started preparing. If you still need to cancel, contact the chef via the in-app phone/WhatsApp link — a refund is at the chef's discretion.
After the order is ready or delivered: cancellation is not possible.

2. Automatic cancellation and refund

If the home chef does not accept your order within the acceptance deadline shown in the app, the order is automatically cancelled and a full refund is initiated.

3. Refund eligibility

You are eligible for a full refund if:

Your order was auto-cancelled due to non-acceptance by the home chef.
The home chef cancels the order after accepting.
The food delivered is materially different from what was ordered (e.g., wrong item, missing item).
The food delivered is spoiled, contaminated, or inedible, verified with photo evidence.

Refunds are not available for reasons of subjective taste preference, or if you were unavailable to receive the order at the agreed time.

4. How to request a refund

Open the order in the app and use the in-app contact option, or email contact@n-itservices.com within 24 hours of delivery.
Share the order ID and a brief description of the issue. Photos are helpful for quality-related claims.
Our support team will review the claim within 1–2 business days.

5. Refund timeline

Once approved, refunds are initiated immediately through Razorpay.
Funds typically reach your original payment source within 5–7 business days, depending on your bank or UPI provider.
Auto-cancelled orders are refunded automatically with no action required from you.

6. Partial refunds

In some cases (e.g., one missing item from a multi-item order), we may issue a partial refund proportional to the affected items.

7. Contact

For refund queries, email contact@n-itservices.com or call +91 89775 24489 (Mon–Sat, 9 AM – 9 PM IST).